Terms and Conditions

1. Introduction

By visiting and utilizing any section of aurora-dragon.com (referred to as the "Website"), and creating an account on the website, the gambler agrees to the Terms and Conditions, privacy policy, and rules of all games offered on the Webite, as well as any terms associated with advertising, bonuses, and special offers that may be found on the Website. Collectively, these rules and conditions are referred to as the "Terms". It is important to carefully read and understand the Terms before accepting them. If you do not agree to the Terms and do not wish to follow them, please refrain from creating an account or using the Website. Continuing to use the Website constitutes acceptance of all the Terms. The Terms will be effective starting from November 8, 2024. BlockBets Entertainment Limitada, a limited liability company registered in Costa Rica with company registration number 3-102-909291 is the owner of the Service. The Company's registered address is located at 200 meters North and 25 meters East of the North American Cultural Centre, Barrio Dent, Los Yoses, San Pedro, San José, Costa Rica

2. General Terms

We retain the right to modify and update the Terms (including any linked documents) at any time. We recommend that you periodically review the Terms and Conditions by visiting this page. Any amendments will become effective immediately upon publication on this Website and will be binding. If you disagree with any of these changes, you must immediately discontinue using the Service. Your continued use of the Website after such publication will signify your acceptance of the amended Terms. Any bets that have not been settled prior to the effective date of the revised Terms will be subject to the pre-existing Terms.

3. Change of Conditons

3.1. The Company reserves the right to modify, update, or amend the Terms at any time, without prior notice to customers, for reasons including but not limited to legal compliance, commercial purposes, and improving customer service. The latest version of the Terms and their effective date will be available on the Website. The Company will notify customers of any changes, additions, or amendments by publishing the updated Terms on the Website. The gambler is responsible for regularly reviewing the current Terms and monitoring any updates.

3.2. If you disagree with the changes, you may discontinue using the Website and close your account. Continued use of the Website after the effective date of the changes indicates your automatic acceptance of the revised Terms, regardless of whether you were notified of the updates or read the revised Terms.

4. Your Obligations

4.1. You acknowledge that when accessing the Website and using the Service, you certify that you are over 18 years old or of legal age to participate in gambling or gaming activities in the jurisdiction or country that applies to you. We reserve the right to request proof of age documents from you at any time.

4.2. You also acknowledge that you are of legal capacity to enter into a binding agreement with us. If you are not of legal capacity, you must not access the Website or use the Service.

4.3. You confirm that you are a resident in a jurisdiction that permits gambling and that you are not a resident of any country where access to online gambling is prohibited. It is solely your responsibility to ensure that your use of the Service is legal.

4.4. You agree not to use a VPN, proxy, or similar service or device that masks or manipulates your location.

4.5. You certify that you are the authorized user of any payment method you use with the Service.

4.6. You agree to make all payments to us in good faith and not to attempt to reverse any payments made or take any action that may cause such payments to be reversed by a third party.

4.7. You understand and acknowledge that when placing bets, you may lose some or all of the money deposited to the Service in accordance with these Terms and that you will be fully responsible for such losses.

4.8. You agree not to use any information obtained in breach of any legislation in force in the country where the bet was placed when placing bets.

4.9. You confirm that you are acting solely on your own behalf as a private individual in a personal capacity, and not on behalf of another party or for any commercial purposes.

4.10. You agree not to attempt to manipulate any market or element within the Service in bad faith or in a manner that adversely affects the integrity of the Service or us.

4.11. You agree to act in good faith in relation to us and the Service at all times and for all bets made using the Service.

4.12. You also certify that neither you nor your employees, employers, agents, or family members are registered as an Affiliate in our Affiliate program.

5. Restricted Use

5.1. When accessing and using the Service, you are prohibited from:

5.1.1. Using the Service if you are under 18 years old (or below the age of majority as determined by the laws of your jurisdiction) or if you are not legally able to enter into a binding legal agreement with us, or if you are acting on behalf of or as an agent for a person under 18 years old (or below the age of majority as determined by the laws of your jurisdiction);

5.1.2. Using the Service if online gambling is prohibited for residents of your country or for any person within your country;

5.1.3. Using the Service if you are a resident of, or accessing the Website from, any of the following countries: United States of America and its territories, Russian Federation, Hungary, Belgium, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao, and Sint Maarten.

5.1.4. Collecting nicknames, email addresses, or any other information of other Customers by any means, including but not limited to sending spam, other unsolicited emails, or unauthorized framing of, or linking to, the Service;

5.1.5. Disrupting or unduly affecting or influencing the activities of other Customers or the operation of the Service generally;

5.1.6. Promoting unsolicited commercial advertisements, affiliate links, or any other forms of solicitation which may be removed from the Service without notice;

5.1.7. Attempting, in any way that we consider to be an act of cheating the Service or another Customer using the Service, or colluding with any other Customer using the Service in order to obtain a dishonest advantage;

5.1.8. Scraping our odds or violating any of our Intellectual Property Rights;

5.1.9. Engaging in any unlawful activity whatsoever.

5.2. You are not permitted to sell or transfer your account to third parties, nor are you allowed to acquire a player account from a third part

5.3. You may not transfer funds between player accounts in any way.

5.4. We reserve the right to terminate your Account immediately and with written notice to you if we find that you have used the Service for unauthorized purposes. In certain circumstances, we may also take legal action against you.

5.5. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers, and members of their immediate families are not allowed to use the Service for real money without prior consent from the Company Director or CEO. If such activity is discovered, the account(s) will be terminated immediately, and all bonuses/winnings will be forfeited.

6. Jurisdiction

6.1. To create an account and use the services on the Website, you must be at least 18 years old. The Company may request documents to verify your age, and if you fail to provide them, your account may be permanently blocked as a violation of the terms.

6.2. The legality of online gambling varies by country, and the Company cannot provide legal advice or guarantee the legitimacy of Website use. By using our services, you assume full responsibility for ensuring that online gambling is legal in your country.

6.3. The Company will not provide services that violate the gambling laws in your country. By using our Webite's services, you acknowledge and agree to comply with the gambling laws in your country. The Company is not responsible for any unauthorized or illegal use of our Website's services.

6.4. Citizens of certain countries, including the United States, Ukraine, France, Italy, Afghanistan, Lebanon, Syria, Jersey, San Marino, Armenia, Belarus, Russia, Kazakhstan, Azerbaijan, Lichtenstein, Montenegro, Andorra, China, Taiwan, Puerto Rico, Belize, Bolivia, Belgium, Iraq, Iran and the Cayman Islands, are not allowed to create an account and deposit money on the Website. The Company may update this list without prior notice, and if you create an account from any of these countries, your account will be blocked. Withdrawals from blocked accounts will be subject to unilateral provisions determined by the Company.

6.5. NetEnt games are absolutely restricted in the United States of America, Spain, France, and Italy.

6.6. Blacklisted territories where NetEnt content cannot be served include Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, and Zimbabwe.

6.7. NetEnt games may only be offered in regulated territories if the Company has received a license from the local regulator that has been seen and approved by NetEnt. Regulated territories where NetEnt games may be offered include Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, the United Kingdom, and the United States of America.

6.8. Branded Game Territories Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan cannot be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

6.8.1. In addition to the jurisdictions set out in paragraph 4.8, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine

6.8.2. In addition to the jurisdictions set out in paragraph 4.8, Narcos Video Slot must not be offered in the following territories: China, Indonesia, South Korea..

6.9. Vikings Video Slot must not be offered in the additional jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

6.10. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

6.11. You are not held liable for paying fees and taxes connected with winnings that were obtained as a result of using our Website. In case if the gambling gains are charged with taxes by the law of your country, the gambler is responsible for reporting on the winnings and/or losses to the authorities.

6.12. Due to constant developing regulations on the prevention of criminal activities, money laundering and terrorism financing, the Website strictly implements anti-money laundering (AML) guidelines and procedures. Due Diligence (DD). Our Company's customers are monitored and recorded by the DD process.

Anonymus Accounts

Accounts without verified identities, including those using pseudonyms, are not allowed. Any such accounts will be subject to due diligence procedures in order to establish the identity of the player as early as possible.

Politically Exposed Person (PEP)

The Company is required to investigate any attempts at gambling by Politically Exposed Persons (PEPs), which includes individuals who hold high-ranking positions or have access to public funds or are in a position of influence. This may also include family members or close associates of PEPs. While we respect the privacy of our clients, we are committed to monitoring our customers through our due diligence policies. Our Know Your Customer (KYC) policy is based on a partnership principle, where understanding and knowing our customers is key. In order to comply with due diligence procedures, clients may be required to provide a copy of their passport, utility bill or bank statement as required by our KYC policy. Failure to comply with KYC policy may result in the Company declining further services without explanation.

7. Registration

You agree that at all times when using the Service:

7.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.

7.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's licence or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.

7.3. You have to provide accurate contact information, inclusive of a valid email address ("Registered Email Address"), and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address and to advise Company of any changes in their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. Company shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between Company and the Customer using the Registered Email Address. Any Customer not having an email address reachable by Company will have his Account suspended until such an address is provided to us. We will immediately suspend your Account upon written notice to you to this effect if you intentionally provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant authorities who may also take action against you.

7.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf.

7.5. In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers we consider necessary. Should any additional personal information be obtained via third-party sources, we will inform you about the data obtained.

7.6. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. It is your responsibility to protect your password and any failure to do so shall be at your sole risk and expense. You may log out of the Service at the end of each session. If you believe any of your Account information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked into, we may, however, require you to provide additional information/ documentation so that we can verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime, you are responsible for all activity on your Account, including third-party access, regardless of whether or not their access was authorized by you.

7.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.

7.8. When registering, you will receive the possibility to use all currencies available on the website. Those will be the currencies of your deposits, withdrawals, and bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases, a processing currency will be displayed, along with a conversion calculator available on the page.

7.9. We are under no obligation to open an Account for you, and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you, and should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.

7.10. Upon receipt of your application, we may be in touch to request further information and/or documentation from you in order for us to comply with our regulatory and legal obligations.

7.11. Duplicate/Multiple Accounts

Many customers wish to operate from multiple accounts in order to segregate their gambling spends. Despite this fact, license owners should be able to identify all accounts which belong to the same person.

7.12. On our Website you can create only one account for only one computer, IP address, and phone. The remaining accounts created by the same person will be considered as "Duplicate Accounts", which can be blocked or closed anytime due to breaking the rules of our Company. If you are willing to create a "Duplicate Account" in case of loss of the access to your first account, you must notify the Company of the problem and get permission from the Company‘s administration to create a new one. In other cases, the Company has the right to close the Duplicate Accounts, as well as:

7.12.1. Declare invalid all operations made from the Duplicate Account.

7.12.2. All refunds, winnings and bonuses that were received or collected by the customer during the use of the Duplicate Account will be lost. Customers can also be obliged to return any funds withdrawn from the Duplicate Account.

7.12.3. The Company will not return any funds on the Duplicate Account neither in form of bonuses or to your balance. We also reserve the right to unilaterally decide on the return of any lost funds from the Duplicate Account.

7.12.4. We do not accept any requests of refunds and initial deposits from Duplicate Accounts if it was opened intentionally in order to receive bonuses and other promotional offers from our casino. Moreover, in case of opening Duplicate Account for the purpose of repaying, initial deposits from the Duplicate Account will not be refunded as well. If the Company determined that a Duplicate account was created intentionally for the purpose of circumventing the Terms and Conditions, initial deposits will not be returned to the gambler.

8. Your Account

8.1. Accounts could use several currencies, in this case all Account balances and transactions appear in the currency used for the transaction.

8.2.We do not give credit for the use of the Service.

8.3. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).

8.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.

8.5.We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/ or our system regulations.

8.6. If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.

8.7. If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.

8.8. You must inform us as soon as you become aware of any errors with respect to your Account.

8.9. Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not bet anything you can’t afford to lose. If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Just send a message to our Customer Support Department using your Registered Email Address that you wish to SELF-EXCLUDE and this request will take effect within 24 hours from the moment of its receipt. In this case your account will be disabled until your further notice, and you won’t be able to login to it.

8.10. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

8.11. Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.

9. Your Account

9.1. You are fully responsible for any activity and transactions on your account until the time you receive confirmation of its annulment. Even during the time from when you send us a letter requesting annulment and until you receive confirmation from us, you remain responsible.

9.2. The Company reserves the right to charge commission or debt amounts before the annulment of your account. If your payment account was deleted, blocked, or canceled, any money on your balance at the time of closing your account will not be refunded, and bonuses won't be activated or converted into cash. Access to your account will also not be possible.

9.3. According to the Terms of annulment of your account, neither party has any further obligations towards one another.

9.4. Under the following circumstances, the Company may block and/or delete your account without prior notice:

9.4.1. If we find a connection between your account and a previously deleted account.

9.4.2. If we find a connection between your account and another existing blocked account, we may close it and block the credentials on the specified accounts. Any remaining funds on your account (except for the times specified in the Terms) will be returned to you if requested, at a certain time and after deducting any amount owed to the Company;

9.4.3. If you attempt to hack the system or are involved in a conspiracy.

9.4.4. If you try to influence or manipulate the software.

9.4.5. If you use your account for fraudulent purposes, such as trying to access the Site from a jurisdiction where gambling is prohibited.

9.5. If an Account Holder does not log in to their Account for a period of 180 days, their Account will be considered an ‘Inactive Account’, and the Company will remove $5 from the Account as an administration fee each month while the Account remains inactive. The monthly administrative fee is subject to change. If the Account has less than $5, the entire amount will be removed, and the balance will be zero. Once the balance reaches zero, no more inactivity fees will apply.

9.6. The Company reserves the right to delete a gambling account and send a preliminary notification to the provided address (or phone number). If this closure is due to fraudulent activities or in violation of the Terms, the administration unlocks the balance of the account. In other cases, if the player does not respond, gambling funds will be transferred to the supervisory authority or resource.

9.7. A self-exclusion made via support or personal manager is valid for 30 days from the blocking date.

10. Username, Password, and Security

10.1. Upon creating your account, it is essential that you safeguard your login credentials (username and password) and ensure that they are not shared with any third party. In the event that you forget your password, you can easily reset it by clicking the "Forgot Password" button.

10.2. You are solely responsible for all activities that occur on your account and the security of your password. Any losses resulting from unauthorized access to your account by third parties are your responsibility.

10.3. If you suspect or become aware of any unauthorized access or security breach to your account, you must notify the Company immediately. The Company shall not be held liable for any losses resulting from any unauthorized access to your account by other individuals.

11. Deposits, money transactions and withdrawals limits

11.1. In order to start the game on the Website, there must be a certain amount of money on your account.

11.2. You acknowledge and agree to fulfill the following paragraphs.

11.2.1. All funds that you deposit on your account must not be of illegal origin.

11.2.2. You agree not to deny any transactions made from your account or decline any payments made by you, which may cause refunds by a third party in order to avoid legal liability.

11.3. The Company does not accept any funds from third parties, such as relatives, friends, partners, or spouses. You can deposit money on your account only from the cards/accounts and/or payment cards that are registered in your name. If during the security check, any of these Terms are violated, all winnings will be confiscated and returned to the Company.

11.4. By requesting a bank transfer to return the funds to the rightful owner, all bank charges/fees are covered by the receiver of the money.

11.5. You can also use a paid SMS method to replenish your account. Make sure you have filled in your phone number in your profile. The Company does not allow users to take any forms of credits from mobile network operators, even if operators provide this service. It is not allowed to make SMS deposits with the help of such SMS-loans with a negative balance on the account. If you violate this rule, we will be forced to add you to the blacklist and block your account without the possibility of withdrawing funds.

11.6. We do not accept money in cash sent to us. We may engage third-party organizations and/or financial institutions to process both your payments and payments to you. You accept to work with them if the Terms and Conditions of such third-party organizations are not inconsistent with these Terms of the Company.

11.7. You agree not to deny any conducted transactions, not to cancel any transactions related to payments, and in any such cases, assure that you will compensate to the Company funds and any costs related to the process of collecting your deposits.

11.8. In case of discovering any suspicious or fraudulent cash replenishments (including any refunds or cancellations of payments) and replenishments made to exchange funds between payment systems, the Company has the right to block your account, annul any payments made and recover any winnings. We have the right to provide information to the relevant authorities and/or organizations (including credit reporting agencies) about any fraud with payments or other illegal activities. We can hire credit reporting agencies in order to return payments. The Company is not liable for any unauthorized use of credit cards, regardless of whether or not it was declared about the theft of credit cards.

11.9. You acknowledge and agree that your account is not a bank account. It follows that no insurance funds, guarantees or other protection methods from insurance systems, as well as any similar insurance systems, do not apply. Funds on your account would not be charged with interests.

11.10. You acknowledge and agree that the exchange rate (including Bitcoin) may change, and the Company is not responsible for changes in the exchange rate.

11.11. Working with 1-Click payments system. You automatically agree to pay for any goods or services that you ordered on the Website, as well as additional costs: duties, taxes, etc. The responsibility for transacting such payments on time lies on you. The payment service provider can only ensure the payment is made and is not responsible for paying any additional services. After clicking the "Payment" button, the user accepts the fact that the payment cannot be called off. By placing an order on our Website, you confirm the legality of your actions and ensure that you will not break the law of any country. As the holder of the payment card, by accepting the Terms, you acknowledge your right to use services and resources of our Website as well as confirm that you have reached the age of adulthood and legality of gambling according to the jurisdiction of the country of your residence. Responsibility for fulfilling local laws takes the gambler, and the provider of the payment system is not responsible for illegal violation of such Terms. If the user wants to refuse to provide such services in the next purchase, then for cancellation, they can go to their profile on the Website. The Company is not responsible for the impossibility of performance or denial of processing the information on your payment card and for denial from the eminent bank of allowance to make payments with the particular payment card. The Company is not responsible for the amount, quality, or price of any service purchased with your payment card. When you pay for services on the Website, you must follow the rules of the Company. Only the user, as the owner of the payment card, is responsible for paying commissions or expenses on time. If there are situations that are related to your disagreement with any of the above mentioned statements, you should refuse to make a payment on time and, if necessary, contact the Website’s support service.

11.12. By agreeing to the recurring payments, the user allows Blockbets.casino to withdraw finances from the user’s card at the selected periods and of the selected amount within the proposed options automatically. The user agrees that the payment card given by them for recurring payments Blockbets.casino is and will be added to the user"s account. The user agrees to provide the necessary balance for recurring funds on the payment card (debit or credit). The user can cancel the recurring payments. To do so, they need to contact the support service info@blockbets.casino 5 working days before the next recurring payment. If these conditions are fulfilled, the cancellation of this service will only apply to the following payments, not to the nearest.

11.13. You can request a withdrawal of funds from your account on the Conditions that:

11.13.1. All payments that have been transferred to your account have been checked for illegal actions and no payment has been annulled or canceled.

11.13.2. All the verification actions mentioned in the 6th section were made correctly.

11.14. When making an application for cash withdrawal, remember that:

11.14.1. The information in your profile is filled in completely and contains at least one confirmed phone number and one email-address.

11.14.2. The funds must be withdrawn on the same payment system that was used to make a deposit at your account.

11.14.3. According to the terms of MasterCard, we cannot return money to your MasterCard credit card. Therefore, these deposits will be returned with alternative payment methods.

11.14.4. If the requested amount is more than one thousand USD ($1000) or in other cases requires verification, we need to perform the identification procedure. To do so, you need to send us a copy or a digital photo of the document confirming your identity (passport or ID card), utility bills to confirm your address (the bill for mobile services will not be accepted). When replenishing an account with a plastic card, you must also send copies of the front and back sides of this card. The first six and last four numbers of the card must be visible clearly and the CVV2 code must be not visible. Documents are sent only at the request of the financial department in the above and/or other cases. If you wish to be identified without a prior request from the finance department, please contact support for detailed instructions.

11.14.5. when creating a request for payment, there must be no uncompleted bonus games (free spin) on your account, received completely or partly with the use of free bets and risk- free bets, for which the outcome of the events has not been received. In order to withdraw funds, finish the game or cancel activated bonus rounds, free bets and risk-free bets.

11.14.6. The maximum withdrawal amount per month is $10,000, except for certain cases confirmed by the administration; Withdrawal of funds is performed according to payment limits, taking into consideration the status of a player on the website.

The daily withdrawal limit is $500
The weekly withdrawal limit is $2,500
The monthly withdrawal limit is $10,000

11.14.7. He customer can have at most one withdrawal request at once. We process withdrawal requests in the order received.

11.14.8. Withdrawals of substantial amounts to Skrill and Neteller wallets will be discussed individually.

11.14.9. Payouts of large amounts on Skrill and Neteller are discussed individually

11.15. We have the right to hold a commission in the rate of our expenses (20% of the withdrawal amount) in order to withdraw funds that were not involved in the game. The Minimum required amount of bets in games from the sections Live Dealers, Video Poker, Tables and Other is a triple deposit amount.

11.16. If you withdraw more than $1000, the Company performs additional verification of gaming transactions for a period not exceeding 72 hours.

11.17. There may be limits for the withdrawal amounts from no deposit bonuses ($100 or 2x) and deposit bonuses (10x of the deposit amount for bonuses above 150%, 20x of the deposit amount for bonuses below 150%).

11.18. Your withdrawal could be reviewed within 36 hours.

11.19. When making a deposit please remember that there may be a certain delay in the receipt of funds to your account. Please consider this information when receiving/wagering a bonus.

12. Rules of gaming and making bets on this Website

12.1. Before confirming any bet during the gaming process, it is your responsibility to ensure the accuracy of information about any transactions you make.

12.2. To view the history of your transactions, go to the "Balance" section on the Website.

12.3. If you violate the Terms and Conditions of Blockbets.casino, we reserve the right, at our discretion, to refuse to conduct any transaction you request, either partially or completely. Transactions are not considered accepted until you receive confirmation from us. If you have not received confirmation that your transaction was accepted, please contact our support service.

12.4. You can request to cancel your bet at any time by contacting our support service.

12.5. During casino gameplay, players are prohibited from having multiple tabs open in the same account and from having more than one active game and/or slot session at any given time.

12.6. The official website time is UTC + 3:00. All promotional activities and promotions operate in accordance with this specified time

13. Conspiracy, misleading actions, fraud and criminal activity

13.1. The following activities are prohibited and violate the Terms:

13.1.1.Disclosing personal information to third parties.

13.1.2. Engaging in fraudulent activities, which includes using malicious programs, exploiting errors in our software, or using "bots" – automated players.

13.1.3. Engaging in fraudulent activities in your interests. This includes using stolen, cloned, or otherwise illegally obtained credit or debit card information to deposit funds into your account.

13.1.4. Participating in money laundering or any other activity that leads to criminal consequences.

13.1.5. Attempting or intending to conspire with other players during gambling on the Website.

13.2. We reserve the right to block or suspend all winnings and bonuses received on the Website if we detect any breach of our bonus policies.

13.3. The Company will take necessary measures to identify and suspend all conspirators. If you or any other player colluding with you suffer losses or damages as a result of fraud or illegal operations, we are not responsible, and we will act at our discretion.

13.4. If you identify a person who is engaging in collusion or fraud, you must inform us about it by email as soon as possible.

13.5. If we suspect you of fraud or fraudulent activities, we may block your access to our services and your account without prior notice. Under these circumstances, we release ourselves from any obligation to refund or compensate you for funds from your balance. We also reserve the right to notify competent authorities about the fraud, and you will be required to cooperate with the Company in any investigation.

13.6. You are prohibited from using fraudulent software or engaging in any prohibited transactions according to the laws of your country. The Website Administration may block or suspend your personal and other accounts in the system and freeze your funds at any time. By doing so, you waive any claims against the Company.

13.7. The Company reserves the right to conduct random identity verifications of its customers to increase account security and mitigate potential risks. Customers will be notified by email if their account is selected for verification.

13.8. If the Company suspects that you are using prohibited software, we may conduct additional investigations within 75 days. Please note that during this period, your account may be frozen.

13.9. If prohibited software is detected, your account may be blocked without further refund.

14. Other prohibited activities on the Website

14.1. It is strictly forbidden to use insulting or aggressive phrases or images. It is not allowed as well to use obscenities, make threats or violent actions against players and employees of the Website.

14.2.You do not have any right to provide the Website with the information in such amount that can lead to the failure of the Website, as well as carry out any other actions that may affect the operation of the resource. It is prohibited to use malicious software and viruses. "Spam" messages or mass mailing are strictly prohibited. It is forbidden to misinterpret and delete any information on the Website.

14.3. You are willing to use the Website only for personal entertainment purposes. It is prohibited to copy the Website and any information from it in any form without our written consent.

14.4. Using our Website, you assure that you will not attempt to hack and/or gain access to our security system. If we suspect that you have tried or are actually trying to hack or gain access to the Website and avoid our security system or software in any other possible way, we will deny you access to the services of the Website, block your account and notify the law enforcement authorities.

14.5. We are not responsible for any losses that you or the third party may sustain as the result of the technical errors (which were caused by malfunction of any IT-Programs, virus attacks or other harmful programs) while using the Website and/or downloading any materials posted on it, as well as any links to the Website.

14.6. It is not allowed to sell or exchange accounts between the players. It is forbidden to deliberately lose chips in order to exchange them with another player. Such loss of chips can be considered successful in case if the user tries to lose them on purpose, so that the money goes to a player that he/she knows.

14.7. We reserve the right to block or suspend the account of any player who violates any of the terms and conditions of the Website.

14.8. The Company reserves the right to amend these terms and conditions at any time without notice. It is the responsibility of the user to regularly check for any changes. By continuing to use the Website, you accept any changes that have been made to the terms and conditions.

14.9. Any disputes or claims that arise between you and the Company will be resolved through arbitration. The arbitration will be conducted in accordance with the rules of the relevant arbitration body.

15. Withdrawal of Funds

15.1. To withdraw any available and cleared funds from your player account, you must submit a request for withdrawal in compliance with our withdrawal policies. The minimum withdrawal amount per transaction is $10 (or equivalent in other currencies) except when you close your account, in which case you can withdraw the entire balance.

15.2. We will not charge any withdrawal fees if you wager your deposit at least once. If you fail to do so, we are authorized to deduct an 8% fee with a minimum amount of $4 (or equivalent in your account currency) to combat money laundering.

15.3. We reserve the right to ask for photo ID, address confirmation, or conduct additional verification procedures (such as requesting a selfie or arranging a verification call) to verify your identity before approving any withdrawals from your account. We also reserve the right to perform identity verification at any point during your relationship with us.

15.4. All withdrawals must be made using the original debit, credit card, bank account, or payment method used to deposit funds into your account. At our discretion, we may allow you to withdraw using a payment method that is not the original deposit method, but additional security checks will apply.

15.5. If you need to withdraw funds but cannot access your account because it is dormant, locked, or closed, please contact our Customer Service Department.

15.6. If your account balance is at least 10 times the total amount of your deposits, your withdrawal limit will be $10,000 (or equivalent in other currencies) per month. Otherwise, the maximum withdrawal amount per month is $25,000.

15.7. Please note that we cannot guarantee the successful processing of withdrawals or refunds if you violate the Restricted Use Policy outlined in Clauses 6.3, 6.4 and 7.

16. Errors

16.1. During the use of the Website's resources, there may be issues with payments or wagers due to errors on the Website. Such errors include, but are not limited to: miscalculations of gambling winnings, incorrect return calculations, and incorrect values for game wagers as a result of misinformation.

16.2. The Company reserves the right to cancel or restrict any wager.

16.3. If you have already used funds that were erroneously provided, the Company has the right to cancel any winnings and wagers that you have received or may receive from such funds. If the funds from such wagers or games have already been disbursed, they will be marked as "Sent," and the gamer is obliged to return the funds at the first request of the administration.

16.4. Neither the Company, nor its employees or partners, nor service providers are liable for any damages (including loss of winnings) caused by the gambler or the Company.

16.5. The Company and its license holders, distributors, subsidiary enterprises, affiliates, employees, and directors are not liable for any losses or damages resulting from the interception or misuse of any information transmitted over the internet.

17. Changes on the Website

The Website may be subject to modifications or additional services at any time, at the sole discretion of the Company, to enhance and update the Website.

18. System errors

If there are errors in a game or a system failure on our Website, our administration will make every effort to resolve the issue as soon as possible. However, we cannot be held responsible for network failures of the equipment used by gamers to access the Website, as well as any other internet service provider failures experienced by the gamer.

19. Coummunications and Notcies

19.1. All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website.

19.2. All communications and notices to be given under these Terms by us to you shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. The method of such communication shall be in our sole and exclusive discretion.

19.3. All communications and notices to be given under these Terms by either you or us shall be in writing in the English language and must be given to and from the Registered Email Address in your Account.

19.4. From time to time, we may contact you by email for the purpose of offering you information about betting, unique promotional offerings, and other information from Blockbets.casino. You agree to receive such emails when you agree to these Terms when registering at the Website. You can choose to opt out of receiving such promotional offerings from us at any time by submitting a request to the Customer Support.

20. Matters beyond our Control

We shall not be responsible for any delay or failure in providing the Service due to a Force Majeure event, which is beyond our reasonable control, despite taking reasonable measures to prevent it. Such events may include acts of God, trade disputes, power cuts, actions, omissions or failures of any government or authority, telecommunication service interruptions, or any other delay or failure caused by a third party. We shall not be liable for any resulting loss or damage that you may incur in such an event, and we reserve the right to cancel or suspend the Service without incurring any liability.

21. Liability

21.1. We will not be liable for any reasonably foreseeable loss or damage (either direct or indirect) you may suffer if we fail to carry out our obligations under these Terms, unless we breach any duties imposed on us by law (including if we cause death or personal injury by our negligence). In such cases, we will not be liable to you if that failure is attributed to: (i) your own fault; (ii) a third party unconnected with our performance of these Terms (for instance problems due to communications network performance, congestion, and connectivity or the performance of your computer equipment); or (iii) any other events which neither we nor our suppliers could have foreseen or forestalled even if we or they had taken reasonable care. As this Service is for consumer use only, we will not be liable for any business losses of any kind.

21.2.In the event that we are held liable for any event under these Terms, our total aggregate liability to you under or in connection with these Terms shall not exceed (a) the value of the bets and/or wagers you placed via your Account in respect of the relevant bet/wager or product that gave rise to the relevant liability, or (b) USD $500 in aggregate, whichever is lower.

21.3. We strongly recommend that you take care to verify the suitability and compatibility of the Service with your own computer equipment prior to use and take reasonable precautions to protect yourself against harmful programs or devices, including through installation of anti- virus software.

22. Intellectual Property

22.1. Any unauthorized use of our name and logo may result in legal action being taken against you.

22.2.We are the sole owners of the rights in and to the Service, our technology, software, and business systems (the "Systems"), as well as our odds. You must not use your personal profile for your own commercial gain, such as selling your status update to an advertiser. When selecting a nickname for your Account, we reserve the right to remove or reclaim it if we believe it is appropriate. 22.3. You may not use our URL, trademarks, trade names and/or trade dress, logos ("Marks"), and/or our odds in connection with any product or service that is not ours, that may cause confusion among Customers or the public, or that may disparage us in any manner.

22.3. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title, or interest in or to the Systems or the Marks, and all such rights, license, title, and interest are specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.

23. Your License

23.1. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and non-sublicensable license to access and use the Service for personal, non-commercial purposes only. This license terminates if our agreement with you under these Terms ends.

23.2. Except for your own content, you may not modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit the Service, its content, or software, except as expressly permitted by us in these Terms or on the Website. You may not modify or alter any information or content on the Service, merge it with other data, or publish it in any form, including screen or database scraping or any other activity intended to collect, store, reorganize, or manipulate such information or content.

23.3. Non-compliance with this clause may also violate our or third parties' intellectual property and proprietary rights, which may subject you to civil liability and/or criminal prosecution.

24. Your Conduct and Safety

24.1. For your protection and the protection of all our Customers, Prohibited Behaviour in any way related to the Service or conduct in connection therewith that is unlawful, inappropriate, or undesirable is strictly prohibited.

24.2. If we determine in our sole discretion that you are engaging in Prohibited Behaviour, or if you engage in Prohibited Behaviour, your access to the Service and/or your Account may be immediately terminated without notice to you. Legal action may be taken against you by us, another Customer, other third party, or enforcement authorities with respect to your engagement in Prohibited Behaviour.

24.3. Prohibited Behaviour includes, but is not limited to, using the Service to:

a. Promote or share information that you know is false, misleading or unlawful

b. Conduct any unlawful or illegal activity such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, violates another Customer's or any other third party's privacy or other rights, or that creates or spreads computer viruses

c. Harm minors in any way

d. Transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable

e. Transmit or make available any content that you do not have a right to make available under any law or contractual or fiduciary relationship, including without limitation, any content that infringes a third party's copyright, trademark or other intellectual property and proprietary rights

f. Transmit or make available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation, or any other website, computer software, or hardware

g. Interfere with, disrupt, or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating, or redirecting the communication protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service h. Retrieve or index any information from the Service using any robot, spider or other automated mechanism

i. Participate in any activity or action that, in our sole and unfettered discretion, results or may result in another Customer being defrauded or scammed j. Transmit or make available any unsolicited or unauthorised advertising or mass mailing such as, but not limited to, junk mail, instant messaging, "spim", "spam", chain letters, pyramid schemes or other forms of solicitations k. Create Accounts on the Website by automated means or under false or fraudulent pretenses l. Impersonate another Customer or any other third party, or m. Any other act or thing done that we reasonably consider to be contrary to our business principles. The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time or from time to time. We reserve the right to investigate and to take all such actions as we, in our sole discretion, deem appropriate or necessary under the circumstances, including without limitation deleting the Customer's posting(s) from the Service and/or terminating their Account, and taking any action against any Customer or third party who directly or indirectly engages in Prohibited Behaviour, knowingly permits any third party to directly or indirectly engage in Prohibited Behaviour, with or without notice to such Customer or third party.

25. Links to Other Websites

We may provide links to third party websites on the Service that are not maintained by or related to us, and we have no control over such websites. These links are provided solely for the convenience of our Customers and we do not investigate, monitor, or check the accuracy or completeness of the content on these websites. Providing links to these websites does not imply our endorsement of, or affiliation with, the linked websites or their content or owners. We are not responsible for the availability, accuracy, completeness, accessibility, or usefulness of these websites. We recommend that you take the necessary precautions when visiting a new website, including reviewing their privacy policy and terms of use.

26. Complaints

26.1. If you have any questions or concerns regarding these Terms, you may contact our Customer Service Department through the links provided on the Website, and you must use your Registered Email Address in all communications with us.

26.2. However, we are not liable to you or any third party for any actions taken by us in response to any complaint or issue raised by you.

26.3. If a Customer is dissatisfied with the settlement of a bet, they should provide details of their grievance to our Customer Service Department. We will make reasonable efforts to respond to such queries within a few days, and in any case, we intend to respond within 28 days of receipt.

26.4. Any disputes must be filed within three (3) days from the date the wager in question is settled. Claims made after this period will not be accepted, and the Customer is solely responsible for their Account transactions.

26.5. If a dispute arises between you and us, our Customer Service Department will try to resolve it in a mutually agreeable manner. If an agreement cannot be reached, the matter will be escalated to our management.

26.6. If all attempts to resolve a dispute to the Customer's satisfaction fail, the Customer has the right to file a complaint with our licensing body, Gaming Services Provider N.V.

27. Assignments

You are not permitted to assign these Terms or any of the rights or obligations herein without our prior written consent. However, we reserve the right to assign all or any portion of our rights and obligations under these Terms to a third party without your consent, provided that the third party is capable of providing a service that is substantially similar in quality to the Service. We will notify you in writing through the Service if such an assignment occurs.

28. Severability

If any provision of these Terms is deemed unenforceable or invalid by a competent authority, such provision shall be modified to the extent necessary to make it enforceable in accordance with the original intention to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be impacted.

29. Breach of These Terms

We reserve the right to suspend or terminate your Account and discontinue the provision of the Service to you, without prior notice, if we reasonably believe that you have breached any material term of these Terms. Such actions may be taken without limiting any other remedies available to us. Nevertheless, we will promptly inform you of any such action taken.

30. General Provisions

30.1. Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.

30.2. Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.

30.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.

30.4. Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.

30.5. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.

30.6. Governing Law. These Terms are governed by the law in force in Curaçao.

30.7. Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.

31. Bonus Money

When you register for an account on Blockbets.casino, you may be eligible to receive bonus funds as a reward for meeting specific criteria. Please be aware that certain restrictions may apply to the amount of money available for withdrawal after wagering a free registration bonus. Unless otherwise specified, the wagering requirement for bonus funds is 40x the bonus amount. Since our deposit bonuses are "sticky," the total bonus amount includes both your deposit and the bonus. However, our welcome bonus package comes with a lower wagering requirement of just 35x the bonus amount.

31.1. What is Bonus Money

Bonus money is governed by the following rules:

Activation: You must activate a bonus to receive it. Carefully read the bonus terms before activation.
Balance Composition: The bonus amount will be added to your balance, which includes both main and bonus parts. Bets are withdrawn from this combined balance.
Winnings: Any winnings are transferred to your balance but cannot be withdrawn until the wagering requirements are met.
Wagering Completion: Once the wagering requirements are fulfilled, the bonus amount is transferred to your main balance, and you can withdraw the funds.
Bet Contribution: Not all bets count towards wagering requirements. Some games may be excluded or have a lower contribution rate.
Single Bonus Activation: Only one bonus can be active on your account at a time.
Balance Condition: The wagering conditions will be canceled if your account balance reaches USD 0.2 / 0.2 EUR or less, or if the bonus terms are canceled.
Non-Exchangeable: The bonus is a reward and cannot be exchanged for other compensation.

31.2. Wagering

The wagering process involves the following:

Eligibility: Not all bets are eligible towards wagering requirements. Bets from table games like Roulette, Sic Bo, Baccarat, Live Casino, and video poker do not count.
Bet Limits: The maximum bet amount allowed when wagering a bonus is $2. (Welcome Bonus Package: $5)
Accelerated Wagering: In sports and esports betting, the wagering progress is tripled (x3) if the odds are at least 1.55.
Contribution Rates: The percentage of bets that count towards wagering may vary. Contact support for details if needed.
Bonus Misuse: Betting more than $2 at once while having an active bonus may lead to the confiscation of winnings. Any form of bonus abuse, such as breaching terms, opening multiple accounts, or exploiting the system, may result in account closure or confiscation of the bonus balance and winnings.
Suspicion of Abuse: Blockbets.casino reserves the right to forfeit bonuses and winnings, revoke offers, block access to products, exclude from promotions, or terminate accounts upon suspicion of bonus abuse. Customer identity will be verified using various information like name, address, email, IP, card number, etc.

31.3. Refund Policy

All wagers made on games or bets are non-refundable, as they are virtual products consumed immediately. Real money used for games or bets will be deducted from your account and cannot be refunded.

31.4. Bonus Activation and Precedence

Bonus activation and usage follow these rules:

States of Bonus:
Available for activation in your profile.
Activated and awaiting a deposit or automatically activated for no deposit bonuses.
Waiting for wagering by the player.
Wagering conditions fulfilled.
Canceled by the player or support service.
Sequential Activation: You may have several bonuses available, but only one can be active at a time. The next bonus can only be activated if the previous one is "Wagered" or "Canceled." If a bonus is "Waiting for Wagering," you cannot activate another.

31.5. Misuse of Bonus.

Blockbets.casino monitors payment and gaming activities to prevent fraudulent schemes. Persistent misuse of bonuses may result in disabling future bonuses or seeking compensation. Examples of misuse include:

Placing many bets with minimal expected wins, such as betting on all numbers in roulette.
Collecting progress on games during bonus to collect winnings with real money.
Any actions leading to persistent misuse will trigger further account verification.
Using multiple bonuses of the same type

A verified phone number is mandatory to confirm identity and receive bonuses.

Non-compliance may result in bonus policy suspension. Postponing game rounds, including free spins or bonus games, is prohibited, and can lead to account blocking and confiscation of funds if deferred rounds are discovered.

31.6. Maximum Bonus Amount Restriction

The casino may set limits on the maximum amount of money received from an active bonus.

31.7. Bonus Usage Order

When an activated bonus is used, bonus money is utilized first, followed by real money, unless stated otherwise.

31.8. Free Bonus

For non-deposit bonuses like no-deposit bonuses, refer-a-friend bonuses, registration bonuses, VIP bonuses or free spins, the maximum amount that can be won or withdrawn is $100 or twice the bonus amount, whichever is greater. Any excess winnings, including subsequent winnings with that money, will be removed from the player's account. To withdraw winnings from free bonuses the players must have at least made one (1) deposit during the lifetime of his account.

31.9. Blocked Games

Gaming with active bonuses is restricted in the following games:

1429 Uncharted Seas, 300 Shields, 5 Lions Megaways, 6 Jokers, 888 Dragons, Advent Wins, Benny the Beer, Bitcoin Bob, Blood Suckers, Blood Suckers II, Book of Dead, Book of Oz, Book of Vikings, Bonanza Megaways, Break Da Bank Again, Buffalo King Untamed Megaways, Castle Builder, Castle Builder II, Clover Gold, Cursed Seas, Dead or Alive, Dead or Alive II, Desert Temple, Densho, Dice, Dropem, Divine Dreams, Donuts, Dragon Kingdom - Eyes of Fire, EggOmatic, Fairytale Fortune, Frozen Gems, Gonzo's Quest, Gold Train, Great Rhino Megaways, Immortal Romance, Jack Hammer, Jack Hammer 2, Jammin' Jars, Jokerizer, Klowns, Magic Piggy, Mega Moolah, Mammoth Gold Megaways, Money Stacks Megaways, Monkey Madness, Monkey Warrior, Midas Treasure, Mining Rush, Pompeii Megareels Megaways, Pickle Bandits, Plinko, Razor Shark, RagingPop, Reactoonz, Reel Gems, Retro Reels, Retro Reels Diamond Glitz, Retro Reels Extreme Heat, Rise of Ymir, Rio Gems, Ronin Stackways, Rotten, Sakura Fortune, Secret of the Stones, Starburst, Solar King, Spooky Circus, Steam Tower, SixSixSix, The Dog House, The Dog House Megaways, The Dog House - Dog or Alive, The Dog House - Multihold, The Dog House - Muttley Crew, The Wish Master, The Wild Gang, The Crypt, Thunderstruck, Thunderstruck II, Tomb Raider, Tomb Raider II - Secret of the Sword, Toki Time, Tree of Gold, Twin Spin, Victorious, Who Wants To Be A Millionaire Megaways, Wild Bandito, Wild West Duels, Wild Toro, Zombie Queen and all Live Casino and Table Games.

32. KYC Policy

If a user deposits a lifetime total of over $2000 or requests a withdrawal on www.blockbets.casino, they must undergo a full KYC process. During this process, users need to provide basic information and upload specific documents, including a government-issued photo ID (front and back in some cases), a selfie holding the ID document, and a bank statement/utility bill. After uploading the documents, the user will receive a "Temporarily Approved" status, and our "KYC Team" will review the documents within 24 hours and notify the user of the outcome: Approval, Rejection, or Request for More Information - with no change in status. While in "Temporarily Approved" status, users can use the platform but are limited to depositing no more than $500 in total and cannot complete any withdrawals.

32.1. Guideline for the KYC Process

The process of adding and using free bonus money is governed by the following set of rules:

Proof of ID: a. The signature is present. b. The country is not one of the Restricted Countries, including the United States of America and its territories, France and its territories, Netherlands and its territories, countries that form the Kingdom of Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Costa Rica, and Sint Maarten and United Kingdom of Great Britain and Northern Ireland.. c. The full name matches the client's name. d. The document will not expire in the next three months. e. The owner is over 18 years of age.
Proof of Residence: a. A bank statement or utility bill is provided. b. The country is not one of the Restricted Countries, including the United States of America and its territories, France and its territories, Netherlands and its territories, countries that form the Kingdom of Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Costa Rica, Sint Maarten, Australia and its territories, United Kingdom of Great Britain and Northern Ireland, Hungary, Belgium, Russian Federation, Portugal and Cyprus. c. The full name matches the client's name and is the same as in Proof of ID. d. The date of issue is within the last three months.
Selfie with ID: a. The holder is the same as in the ID document above. b. The ID document is the same as in &qout;1&qout;. Ensure the photo/ID number is the same.

32.2. About the KYC Process

If the KYC process is unsuccessful, we document the reason and create a support ticket in the system. We then communicate the ticket number and explanation back to the user.
Once we have received all of the proper documents, we can approve the account.

32.3. Other AML-Measures

If a user has not completed the full KYC process, they will not be able to make any additional deposits or withdrawals.
If a user has successfully completed the KYC process, there are certain restrictions in place: a. The maximum deposit limit per transaction is $2,000. b. Before any withdrawal is processed, our team conducts a thorough algorithmic and manual check to ensure that the withdrawal amount is the result of legitimate activity on the platform. Every deposit needs to be wagered at least once (1x) before a withdrawal can be requested and sucessfully processed.
Users are not allowed to transfer funds directly to other users under any circumstances.